Fees are payable on a fortnightly basis, and families can check their account and see an up to date balance in their XPLOR account. 

• Fees must be paid within seven (7) days of invoice for every day a child is enrolled at the service. 

• Fees must be paid in full by the end of the year and fees may apply for late payment. 

• Any overpayment of fees or change in fees which creates a credit for a family will be credited to the family’s account. 

• Payment can be made by Direct Deposit, EFTPOS, Direct Debit (third-party fees may apply), cash (except for gap fees) or through Centrepay. 

• A statement of entitlement will be provided every two weeks. 

The Australian Government provides assistance for eligible families to help meet the cost of child care. 

• Up to date information about Child Care Subsidy (CCS) is provided on the Services Australia website here https://www.servicesaustralia.gov.au/child-care-subsidy 

• It is the responsibility of families to check their eligibility for CCS, apply through Services Australia, and keep their information up to date. 

• Subsidies are paid directly to us which then reduces the fees charged to the family. 

• The amount that a family pays is called a gap fee and must be paid electronically. 

The NSW Government Start Strong program provides fee relief to families with preschool-aged children in education and care services, including preschool, long day care (childcare) and mobile preschool. 

• Families must complete a fee relief declaration and consent form to opt in to fee relief (except for Mobile preschool) and Administration will provide this before the start of each calendar year. 

For families who are having difficulty paying fees, a payment plan can be created to help pay any overdue fees while maintaining regular ongoing payments. Please contact Administration for more information. 

You can find more information about fees in our NQS7.53 Fee Policy